In a groundbreaking move, First Bank of Nigeria has unveiled robot representatives at select branches, signalling a shift towards automated customer service.
A recently released viral video, capturing a customer’s engagement with a robot assistant, has sparked significant attention and discussion on social media platforms.
The two-minute video, filmed at a First Bank of Nigeria branch in Abuja, has quickly gained traction online.
It showcases a customer interacting with a robot representative that offers assistance and support.
First Bank’s introduction of robot representatives marks a notable advancement in the banking sector, aiming to revolutionize customer service by leveraging the capabilities of artificial intelligence.
The video showcases the customer engaging with the robot representative in a seamless and user-friendly manner.
The viral video has generated a significant buzz on social media platforms, with many users expressing fascination and curiosity about using robotics in customer service.
See below;
